We are always here to support and back our products so most issues an be fixed with some troubleshooting which can be done over our live chat or email. Being a technical product some extra guidance can be required at times and we are here to help out however we can.
Orders placed before 11am WST will ship out the same day and usually with free shipping will take between 3-9 days. Express shipping is around 2-5 days. This will depend on your address and if it is RD or metro.
You have a 36 month warranty on your purchases from us so just get in contact if you have any troubles and you can return the item (If faulty shipping at our cost) and we will replace the item or refund you the purchase price. You will need to send us a picture or video of the issue as proof as we may need to troubleshoot. If the item is sent back without this proof it will need to be returned in as new condition and if possible if we can test and prove faulty then we will give a full refund. If we cannot prove it is faulty then a refund will be given less a 10% restocking fee.
Faulty Items & Third Parties
Our units are designed for DIY installation. If the customer decides to take to an auto electrician or a repairer then the cost of this will be at the expense of the customer. Vhedia will bear no responsibility for these expenses. In the event of a return for a faulty item Vhedia will organise and pay for the return shipping costs and provide a replacement unit and help troubleshoot the issue. We will not cover the cost of a third party doing troubleshooting or if they need to rework the replacement unit. We are happy to work directly and contact the third party direct to sort out the issues. Our friendly staff are here to help on our live chat or by phone Monday to Friday.
Note that refunds for returns due to change of mind or incorrect item ordered (without or against Vhedias advise) will be charged a 10% restocking fee (which will be deducted from the refundable amount)(shipping at your cost; refused orders will be charged $12 on top of the 10% restocking fee). In these cases when expedited shipping is chosen for an order, the shipping cost will not be refunded and the 10% restocking fee will be deducted from the product purchase price on top of the expedited shipping cost.
Are allowed only within a week after an item is purchased (shipping at your cost), and they must be returned in good condition (item and packaging). A 10% restocking fee will still apply in these instances.
We hold our stock in our warehouse in Perth, Western Australia and they will be usually sent out with Australia Post or StarTrack. Our items are insured and you will be emailed a tracking number once your order has shipped.
As they are high value orders a signature will be required on delivery.
We back our products and want to make dealing with us as easy as possible so any problems just get in touch with us and we will sort you out