Terms and Conditions

Terms and Conditions for Vhedia PTY LTD

These Terms and Conditions (“Terms”) govern your use of the services provided by Vhedia PTY LTD (“Company”), an ecommerce company based in Australia. By accessing or using our website, mobile application, or any other platform owned or operated by Vhedia PTY LTD (collectively referred to as the “Platform”), you agree to be bound by these Terms. Please read them carefully before proceeding.

  1. Acceptance of Terms
    By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you may not access or use the Platform.
  2. Faulty Units & Third Parties
    Our units are designed for DIY installation. If the customer decides to take to an auto electrician or a repairer then the cost of this will be at the expense of the customer. Vhedia will bear no responsibility for these expenses. In the event of a return for a faulty item Vhedia will organise and pay for the return shipping costs and provide a replacement unit and help troubleshoot the issue. We will not cover the cost of a third party doing troubleshooting or if they need to rework the replacement unit. Our friendly staff are here to help on our live chat or by phone Monday to Friday.
  3. Account Registration
    To access certain features of the Platform, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials, and you accept full responsibility for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
  4. Product Listings and Orders
    a. Product Listings: The Company may display products for sale on the Platform. We strive to provide accurate and up-to-date information regarding the products, including their description, price, and availability. However, we do not warrant the accuracy, completeness, or reliability of any product information provided.
    b. Order Placement: When you place an order through the Platform, you are making an offer to purchase the selected products. The Company reserves the right to accept or reject any order in its sole discretion. We will make reasonable efforts to fulfill accepted orders, subject to product availability and other factors. In the event that we are unable to fulfill an order, we will notify you and provide a refund if applicable.
    c. Pricing and Payment: All prices displayed on the Platform are in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without notice. You are responsible for paying the total amount indicated at the time of checkout, including any applicable taxes, shipping fees, and other charges. Payments must be made using the available payment methods provided by the Company.
  5. Intellectual Property
    The Platform and its contents, including but not limited to text, graphics, logos, images, software, and trademarks, are the property of Vhedia PTY LTD or its licensors and are protected by intellectual property laws. You may not modify, reproduce, distribute, or create derivative works based on the Platform or its content without our prior written consent.
  6. Prohibited Conduct
    You agree not to:
    a. Use the Platform for any unlawful purpose or in violation of these Terms;
    b. Interfere with the proper functioning of the Platform or engage in any activity that may disrupt, damage, or impair the Platform or its associated systems;
    c. Upload or transmit any viruses, malware, or other malicious code;
    d. Engage in any fraudulent, misleading, or deceptive activities;
    e. Violate any applicable laws or regulations.
  7. Privacy
    Your privacy is important to us. Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
  8. Limitation of Liability
    To the fullest extent permitted by law, Vhedia PTY LTD and its affiliates, directors, officers, employees, agents,
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